We endeavour to get your order to you as fast as possible. The majority of orders are made up and you will receive them within 14 days. (Some times you may have to allow longer for regional and remote areas.)
You will receive a shipping confirmation and tracking number from Australia Post once your order leaves our shop.
Tack Saddlery is not responsible for any order sent to an incorrect address. Please ensure the shipping address is correct prior to confirming purchase at checkout.
Our delivery locations only include Australia.
WHAT can be returned?
Products that are deemed faulty can be returned, Products that are a change of mind are not. The return shipping is at the cost of the purchaser, if the product is faulty and we agree that they were faulty when dispatched then a full refund of the item purchase price and shipping will apply.
WHEN do items need to be returned by?
Contact must be made within 2 days of item being received and the tracking stating that the item has been received. Photos must be submitted showing the fault of the product within that time frame. The item must be clean and not used.
HOW do customers return items?
Please return to us by Australia Post with tracking. We will not accept returns without tracking - this protects both the buyer and the seller.
SHIPPING for returns?
The return shipping is at the cost of the purchaser, if the product is faulty and we agree that they were faulty when dispatched then a full refund of the item purchase price and shipping will apply.
CREDIT for returns?
When the return is accepted the refund will be returned to the payment method. The shipping return cost will only be refunded if the goods are faulty and we accept that the fault is on our behalf. Shipping cost will not be returned for a simple change of mind.